Terms of Service | DrOnline.io

1. Who you are contracting with

The DrOnline.io platform was created and is hosted and managed by Digital Platform Commercial Brokerage and Trading and Services (the "Platform Operator"), registered in the State of Qatar with its office at Al Jazeera Tower, Building 186, Street 836, Zone 61, West Bay, Doha, State of Qatar. By accessing or using the platform you agree to these Terms of Service. If you do not agree, do not use the platform.

The healthcare services accessed through the platform are provided by the licensed partner clinic (the "Healthcare Provider"), which holds the healthcare facility licence, engages the treating doctors, and is solely responsible for medical evaluation, prescribing and every clinical decision. The Platform Operator provides and maintains the technology, takes payment, and arranges delivery — nothing more.

2. What the platform is — and is not

DrOnline.io is a technology platform that lets you interact with licensed doctors online via questionnaires, secure messaging and video calls, and arrange the dispensing and delivery of any medication the doctor prescribes.

Digital Platform Commercial Brokerage and Trading and Services is not a medical clinic. It does not provide medical services, does not diagnose, does not treat, and does not prescribe. The treating doctor operates under the licensed partner clinic. All medical decisions, prescriptions, and clinical advice are the sole responsibility of the licensed partner clinic and the treating doctor, and are independent of Digital Platform Commercial Brokerage and Trading and Services. Digital Platform Commercial Brokerage and Trading and Services bears no responsibility for any clinical decision.

3. Eligibility

You must be at least 18 years old, legally competent to enter into a contract, and resident in or visiting Qatar to use the platform. The platform is intended for non-emergency consultations only — see our Medical Disclaimer.

4. Your account and information

You agree to provide accurate, complete and current information.
You are responsible for keeping your account credentials secure and for any activity under your account.
You must inform the doctor of all relevant medical conditions and current medications. Withholding information may lead to inappropriate treatment.
You agree not to use the platform unlawfully, to impersonate another person, to attempt to obtain medication for someone else, or to misuse our services in any way.

5. The doctor and clinic relationship

When you submit a consultation, you are entering into a clinical relationship with the partnered medical clinic and the treating doctor. The clinic is the controller of the resulting medical record. Digital Platform Commercial Brokerage and Trading and Services acts as a technology service provider on behalf of the clinic for the purpose of processing consultations through the platform.

The doctor's clinical judgement is final. The doctor may refuse a prescription, adjust the medication or quantity, or refer you for in-person care. No outcome is guaranteed by submitting a consultation.

6. Pricing, payment and refunds

You pay DrOnline.io once, for the whole order. The Platform Operator is the merchant of record: it collects the payment through a licensed payment gateway and then settles separately with the partner clinic for the medical consultation and with the licensed pharmacy for any medication dispensed. The clinic and the pharmacy are paid for their own services; the Platform Operator is paid for the technology, order handling and delivery.

All prices are in Qatari Riyals (QAR) and inclusive of applicable taxes.
Medication prices are set by Ministry of Public Health pricing rules and are charged at the regulated price. The Platform Operator does not mark up medication and does not set its price.
Payment is always taken by card through our licensed payment gateway — never in cash, and never collected by the delivery driver. You are charged at the point described on the order page: on submission for paid consultations, or at the point of dispatch for repeat prescriptions.
If the doctor does not approve a prescription, the consultation fee charged for that approval is refundable on the basis described at the time of ordering. Service-delivery fees (for example, delivery charges already incurred) are non-refundable.
Once medication has been dispensed and delivered to you, refunds are not available for the medication itself, except where required by law.
By accepting a refill consent on the order form, you confirm that you understand that a refund is not available if you experience side effects, and that the information you provided is true and accurate.

Full details are in our Refund Policy.

7. Delivery

Where delivery is offered, our delivery partner will attempt to deliver to the address you provide. You may be required to show identification on delivery for certain medications. Delivery times are estimates and not guaranteed.

8. Acceptable use

You agree not to:

Reverse-engineer, scrape, or attempt to gain unauthorised access to the platform.
Upload malware, harmful code, or content that is unlawful, misleading or infringing.
Use the platform to harass, threaten or impersonate any person, including platform staff or doctors.
Resell or transfer prescription medication received through the platform.

We may suspend or terminate accounts that breach these terms or that pose a safety, security or compliance risk.

9. Intellectual property

The platform, its content, branding and software are owned by Digital Platform Commercial Brokerage and Trading and Services or its licensors. You receive a limited, revocable, non-exclusive licence to use the platform for its intended purpose. All other rights are reserved.

10. Disclaimers

The platform is provided on an "as available" basis, without warranties of any kind (express or implied) other than those that cannot be excluded under Qatari law. We do not warrant uninterrupted availability or absence of errors, and we are not responsible for the medical advice or prescriptions issued by the treating clinic and doctor.

11. Limitation of liability

To the maximum extent permitted by Qatari law, Digital Platform Commercial Brokerage and Trading and Services is not liable for indirect, incidental, special, consequential or punitive damages arising out of or in connection with your use of the platform. Digital Platform Commercial Brokerage and Trading and Services's aggregate liability for any claim arising out of these Terms is limited to the total fees you paid to Digital Platform Commercial Brokerage and Trading and Services in the twelve months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot lawfully be excluded under Qatari law (for example, fraud or wilful misconduct).

12. Indemnity

You agree to indemnify Digital Platform Commercial Brokerage and Trading and Services against losses, costs, and damages arising from your breach of these Terms or your misuse of the platform.

13. Privacy

Our handling of your personal data is described in the Privacy Policy, Data Retention Policy and Security Policy.

14. Governing law and jurisdiction

These Terms are governed by the laws of the State of Qatar. The courts of Qatar have exclusive jurisdiction over any dispute arising under these Terms, except where Qatari law provides otherwise.

15. Changes

We may update these Terms. Material changes will be notified to active users by email and reflected in the "Last updated" date at the top of this page. Continued use after a change constitutes acceptance of the updated Terms.

16. Contact

Digital Platform Commercial Brokerage and Trading and Services
Al Jazeera Tower, Building 186, Street 836, Zone 61
West Bay, Doha, State of Qatar

Legal: legal@dronline.io
Support: support@dronline.io