Demo sitethis site is a demonstration only.

Medical Disclaimer

Last updated: August 2026

1. Technology platform — not a clinic

DrOnline.io is a technology platform created, hosted and managed by Digital Platform Commercial Brokerage and Trading and Services, registered in the State of Qatar at Al Jazeera Tower, Building 186, Street 836, Zone 61, West Bay, Doha, State of Qatar. The platform allows patients to interact with licensed doctors online via questionnaire, secure messaging and video calls, and to arrange the dispensing and delivery of any medication the doctor prescribes.

The healthcare services are provided by the licensed partner clinic, which holds the healthcare facility licence, engages the treating doctors, and is the controller of the clinical record created during your consultation.

Digital Platform Commercial Brokerage and Trading and Services is not a medical clinic and does not itself provide medical services. It does not diagnose, treat, prescribe, or give medical advice.

2. The doctor and healthcare provider are independent of the platform operator

The doctor reviewing your consultation operates under the licensed partner clinic. The licensed partner clinic and the doctor are independent of Digital Platform Commercial Brokerage and Trading and Services and are solely responsible for any clinical decision they make, including whether to issue a prescription, what to prescribe, and the dosage.

Digital Platform Commercial Brokerage and Trading and Services bears no responsibility for clinical decisions, diagnoses, prescriptions, or for any outcome of medical care delivered through the licensed partner clinic. Any complaint or claim about a clinical decision should be addressed to the licensed partner clinic and the treating doctor.

3. Information for general purposes only

Information you see on the platform — including medication descriptions, condition summaries, and educational articles — is for general information only and is not a substitute for professional medical advice. Always consult a licensed healthcare professional with any specific questions about your health.

4. Not for emergencies

The platform is not appropriate for medical emergencies, urgent care, or any situation that requires immediate physical examination or intervention. If you believe you may have a medical emergency, call your doctor, go to the emergency department, or call Qatar emergency services on 999 immediately.

5. Scope of consultations

Online consultations are limited to specific conditions and treatments deemed suitable for remote review by the licensed partner clinic. The treating doctor may decline to issue a prescription, refer you to in-person care, or request additional information. No outcome is guaranteed by submitting a consultation, and a consultation does not create an ongoing doctor-patient relationship beyond that specific consultation.

6. Accuracy of information you provide

The doctor's decision is based on the information you provide. You are responsible for providing accurate and complete medical history, current medications, allergies and lifestyle information. Withholding or misrepresenting information may lead to inappropriate treatment and could be harmful to your health.

7. Side effects and interactions

All medications carry potential risks, side effects, and interactions. Read the medication leaflet provided with your order. If you experience any adverse reaction, stop taking the medication and seek immediate medical attention. Refunds are not offered for side effects experienced after a prescription has been correctly dispensed.

8. Regulatory compliance

Doctors reviewing consultations on the platform are registered with the Department of Healthcare Professions (DHP) of the Ministry of Public Health and practise under the facility licence held by the licensed partner clinic. Digital Platform Commercial Brokerage and Trading and Services operates as a technology service provider in accordance with Qatari law, including the Personal Data Privacy Protection Law.

9. Contact

Digital Platform Commercial Brokerage and Trading and Services
Al Jazeera Tower, Building 186, Street 836, Zone 61, West Bay, Doha, State of Qatar

Support: support@dronline.io