Cookie Policy

1. About this policy

This policy explains how the DrOnline.io platform — created, hosted and managed by Digital Commercial Brokerage and Trading Services, Al Jazeera Tower, Building 186, Street 836, Zone 61, West Bay, Doha, State of Qatar, with personal data controlled under the authority of Royal Link Healthcare Services — uses cookies and similar browser-storage technologies (such as localStorage and sessionStorage).

2. Our approach

We use only cookies and storage that are strictly necessary to deliver the platform, plus a small number of optional analytics or comfort items where you have given consent. We do not use third-party advertising cookies or cross-site tracking.

3. What we use

Strictly necessary

• Authentication tokens — keep you signed in across pages and browser tabs.
• Session identifiers — link related requests for security and CSRF protection.
• Language preference — remembers whether you chose English or Arabic.
• Consultation drafts — saves your in-progress questionnaire in your browser so you don't lose your answers if you reload the page.
• Cart and order state — remembers items you have added during the current session.

Optional

• Analytics — first-party, aggregated metrics about how the platform is used. These are loaded only after you accept the cookie banner (where shown) and never include identifiable medical data.

What we do not use

• Third-party advertising cookies.
• Cross-site tracking pixels.
• Cookies that share your data with social networks for ad targeting.

4. Controlling cookies

You can clear or block cookies through your browser settings. Blocking strictly-necessary cookies will break sign-in and the consultation flow. To remove the local copy of any in-progress consultation, sign out and clear site data for DrOnline.io in your browser.

5. Changes

We update this policy when our cookie usage changes. The "Last updated" date at the top of the page reflects the latest version.

6. Contact

Privacy: privacy@dronline.io